#14 - Inside Design at Open Government Products

Dec 15, 2022, 11:00 AM – 1:00 PM

Ever wondered what happens when you take metrics like revenue and daily active users off the table and instead focus on designing for social impact? This time we've got Open Government Product's design team to give us a peek into the processes behind designing government services and public products used by millions every day.

About this event

🗓 When & Where

Thursday, December 15th, 2022 

For in-person attendees - The event starts at 7:00PM at OGP's office at City House.

For virtual and in-person attendees - The talk starts at 7:20PM.

Event Zoom link:


Passcode: 825696

⛳️ What

How do you combat scams in Singapore or distribute funds to people when they need it most? What happens when you take metrics like revenue and daily active users off the table and instead focus on designing for social impact? Join us to get a peek into the processes behind designing government services used by millions every day.

😎 Speakers

Ben Bowes,

Product Designer Manager, OGP

As Product Design Manager at OGP, Ben helps ensure that the design team has everything it needs to be successful from coaching and mentoring to tools and processes. With over 15 years of experience in the design industry, Ben has worked on teams across the globe but his focus has always been on people. Ben spends his free time hanging out with his family, listening to an endless stream of audiobooks, and dabbling in illustration.

Carina Lim

Product Designer, RedeemSG, OGP

Carina is a Product Designer at Open Government Products. She currently works on RedeemSG, the product which powers Singapore’s CDC vouchers. She likes good typography, pottery, and talking to aunties and uncles at hawker centers.

Stacey Tan

Product Designer, Scamshield, OGP

Stacey is a Product Designer at Open Government Products. At work, she fights scams, helps government officials build forms and drinks a ton of coffee. Outside of work, you can find her playing beach volleyball and doing yoga.

Khaleedah Sairi

Product Designer, Scamshield OGP

As a Product Designer at Open Government Products, Khaleedah spends her time fighting scams and pushing forward the quality of visual design across the team. She’s also an amateur sewist, an average badminton player, and an avid coffee drinker.

💬 Topics

1. RedeemSG: Designing an Inclusive Digital Voucher System

RedeemSG has supported Singapore’s CDC Vouchers since its first digital launch. About 98% and 94% of Singaporean households have claimed their December 2021 and May 2022 CDC vouchers respectively, totaling a utilization amount of ~$211 million. Ever wondered what makes the user experience stick with residents across demographics, or why the flow involves merchants scanning QR codes? Join us as we share the explorations, iterations, and tradeoffs that went into designing Singapore’s trusted vouchers.

Presented by Carina Lim

2. ScamShield: Taking a Community-driven Approach to Fighting Scams

ScamShield was first launched as a single iOS app to fight scam messages and calls. As scams become more prevalent in Singapore, we’re taking a community-driven approach to this problem and enlisting the public to help with reporting and blocking them. Learn more about how designing experiences on Android and our bots have contributed to these efforts.

Presented by Khaleedah Sairi and Stacey Tan


About Friends of Figma, Singapore

Friends of Figma, Singapore or FOF Singapore is one of the official user groups of Figma.

The group is run by Figma Community Advocates based in Singapore, as a way to bring folks together for meetups and sharing sessions to discuss topics related to Figma and the field of product design. We believe in open design and providing resources and access to everyone to facilitate learning and contribute to the local, regional as well as global design community.


Join the community at: https://friends.figma.com/singapore

If you're interested in hosting an event, join us as co-organiser or just have feedback or a topic you'd like us to address, feel free to reach out to us at figma.singapore@gmail.com

🐦Twitter: https://twitter.com/fof_singapore

📸Instagram: https://www.instagram.com/fof_singapore

💬Join our Discord server: https://discord.gg/8fPZJx3wp7

🎥Youtube: https://www.youtube.com/channel/UCqcXiLWfQU9d6UBOlCIf3EA


Code of Conduct

Please read Figma Community Code of Conduct here: https://www.figma.com/code-of-conduct


Screenshots and Video Consent

We may take photos (screenshots) and videos during the event for the Figma Meetup group. By coming to the virtual meetup, you give consent to take pictures and videos of you.

The event will be recorded and uploaded to YouTube and reshared to the community afterwards.


  • Ben Bowes

    Open Government Products

    Product Design Manager

  • Carina Lim

    Open Government Products

    Product Designer

  • Stacey Tan

    Open Government Products

    Product Designer

  • Khaleedah Sairi

    Open Government Products

    Product Designer



Thursday, December 15, 2022
11:00 AM – 1:00 PM UTC


Reception and Refreshments
Intro from FOFSG
Intro from Open Gov Products: Ben Bowes – Product Designer Manager, OGP
Talk on RedeemSG: Carina Lim – Product Designer, OGP
Talk on ScamShield: Stacey Tan & Khaleedah Sairi – Product Designer, OGP


  • Kloey Y.

    Figma Community Advocate

  • Samantha Lee


    Product Design Lead

  • Kyle Wu Zhuoyi

    Figma Community Advocate

  • Stewart Huang


    Figma Community Advocate

  • Qi Jie Lim

    Figma Community Advocate


    Figma Community Advocate

  • Billy

    Figma Community Advocate

  • Steve Wang

    OCBC Bank

    Figma Community Advocate


Open Government Products logo

Open Government Products

Contact Us