Join us for a LIVE co-creation session exploring ServiceNow’s Horizon Design System through real-world examples on servicenow.com and platform-facing product experiences. This collaborative workshop offers a unique opportunity to understand how modern design systems are implemented in enterprise software, identify opportunities for improvement, and discuss strategies for enhancing component adoption, consistency, and user experience across complex product suites.

About the Event

Note: This session is a learning opportunity, not a critique of ServiceNow’s work. We fully recognize the scale and effort it takes to implement a design system across enterprise platforms and internal tools. To ensure a constructive and unbiased learning space, we’re intentionally not inviting members of the Horizon Design System team. This helps us focus on open reflection, learning, and exploration—not evaluation.

Workshop Objectives

1. Expert-Led Inventory Process: Learn systematic methods for exploring, documenting, and evaluating design system components

2. Hands-On Experience: Analyze Horizon component families and assess adoption patterns across ServiceNow’s digital ecosystem in real time

3. Collaborative Learning: Participate in live voting, Q&A, and structured peer discussions

4. Practical Takeaways: Discover actionable strategies for scaling design system implementation and adoption

5. Community Resource: Contribute to findings that will be compiled into a shared knowledge resource

Who Should Attend

1. Design System Practitioners in enterprise or platform environments

2. Product Designers and UX Leads focused on internal tools or admin experiences

3. Front-End Developers working on reusable component libraries

4. Design, Product, and Engineering Leaders focused on quality, governance, and implementation maturity

Workshop Format

1. Guided Component Exploration: Analyze key component families within the Horizon Design System as seen on ServiceNow interfaces

2. Real-Time Inventory with Infa.ai: Use the Infa.ai extension to document components, usage patterns, and visual consistency

3. Interactive Discussion: Share observations and vote on adoption trends in a supportive, constructive environment

What You'll Learn

1. How to assess enterprise design system adoption using external signals

2. Techniques for identifying design and implementation drift

3. Strategies to improve consistency across internal and customer-facing tools

4. Methods for evaluating visual clarity and UX maturity across platforms

FAQ

1. Do I need experience with design systems?
   No prior experience is required! This session is open to everyone—from newcomers to seasoned professionals—interested in real-world system implementation.

2. What tools will I need for the session?
   A laptop with Chrome (for the Infa.ai extension), access to FigJam, and a stable internet connection are recommended. Setup instructions will be shared in advance.

3. Will I get access to Infa.ai's premium features?
   Yes! Start a 7-day free trial of Infa.ai anytime. Additionally, check the events page to access a promo code that provides 1 month of PRO version access. This offer will be available 2 days before and after the event.

4. What if I can't stay for the entire session?
   You can always register and join the Infa community on Slack using this invite link. If you are registered for the event, you will receive the session recording by email within 1–2 days.