Design Operations & Strategy leader with nearly 15 years experience in innovation, product design, and advertising. I balance service design and systems thinking to design/optimize operational strategies identify key business drivers/develop strategies for growth. Basically... I use storytelling and data as a means to discover the best ways to develop business strategies, frameworks, products, and communities, and hopefully, as a means to catalyze Diversity & Inclusion.

Please feel free to reach out if you’d like to discuss some of the topics I've been marinating on lately: Accessibility, Inclusive Design, Mentorship, Circular Economy, Systems Intelligence, the future of…, Diversity, Behavioral Economics, Ethics/Morality in Technology & Design, Resilience.

Specialties: Design Operations, Service Design, Business Strategy, Strategic Planning & Analysis, Operational Strategy, Process Design & Optimization, Strategic Operations, Financial Reporting & Analysis, Revenue Forecasting, P&L Management, Design Thinking, Management & Mentorship, Org Planning, Training & Facilitation

“There is nothing so useless as doing efficiently that which should not be done at all." - Peter Drucker

Leader specializing in creative program management, design operations, and organizational design. Passionate about developing and executing experiences that are fresh, relevant, dynamic, authentic, fun and beautifully designed whether for the internal team, the org, or for the user. Loves providing technical & creative insight, strategic direction, and able to define detailed business requirements when needed. Strives to lead by influence. Focus on people and operations of user experience teams through facilitation, collaboration methods, organization, and documentation.

Specialties: Program Management / Product Management / Project Management / Organizational Strategy & Development / Product Planning / Product Strategy / Mobile Web / Mobile Apps (iOS & Android) / Email Marketing / Scope & Vision / Creative Design / Information Design / User Experience / Interaction Design / A/B Testing / Resource Planning / Requirement Writing

I am a leader who delivers successful programs and products that yield strong and sustainable business gains. Offering a rich mix of leadership, product development, and operational process improvements with a passion for building high performing teams.

Strong skill set of planning, organizing and stakeholder management to influence others and work through tough decisions. Natural ability to cultivate new partnerships, enhance existing relationships, and build alliances. Thrive in an ever changing environment addressing shifts in business by disseminating information to outline options and mitigate risk.